Guarantee – Remedies

The Seller shall guarantee those products which it produces directly within the limits of the specific technical characteristics and normal tolerance margins. All the articles produced by the Seller shall be guaranteed against flaws in production, on condition that they are installed, used and maintained according to the prescribed methods. This guarantee shall substitute and void any other guarantees, regardless whether they are explicitly or implicitly indicated or prescribed.

The Seller shall not be held liable in relation to any apparatus or accessories which are produced by third parties and are inserted or placed in contact with the elements produced by the Seller.

Any complaints must be made in writing to the Seller within 8 days of delivery, failing which, entitlement lapses. Upon expiry of the aforesaid period of 8 days from receipt of the goods, if the Seller has not received any written complaints, the goods will be considered regularly approved and delivered in compliance with the agreement; the relative invoices will also be considered approved.

The guarantee shall not be valid in the event of:
– damage to the product during movement
– damages caused by improper or incorrect installation.
– mistakes during installation
– incorrect maintenance procedures.

Should a vice which is covered by the present guarantee be accepted as the sole remedy granted by the Buyer towards the Seller, the latter will, at his own discretion, be responsible for repairing or replacing only the non-conformant part of the product, or for granting a credit for the product involved, equal to the price of the product itself, on condition that the Buyer obtains written authorization from the Seller to return the article and the Seller is granted the possibility to inspect the non-conformity of the product.
The Seller shall have the right to substitute parts which are recognized as faulty or in any case non-conformant with similar parts or similar types, including different models, should identical parts be unavailable.

The Buyer may in any case not make any claim for damages, i.e. any claim for reimbursement for damages or costs, for any third-party lawsuits, for inconvenience or the inability to use the product.

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